We deeply cherish each and every one of our customers. Our foremost priority is ensuring that your beloved plush toys are delivered to you as swiftly as possible. Below, you’ll find a detailed overview of the order process, from payment confirmation to delivery.
Note: Our orders only include product fees and applicable shipping fees. Customers are not required to pay any importing fees, duties, or VAT (Value-Added Tax).
Payment Confirmation
Once your order is authorized and verified, a confirmation email will be promptly sent to you.
Processing
For all countries, it typically takes 1-2 business days to process your order. Please note that holidays and weekends are not counted as business days.
Shipping
Shipping to any destination worldwide generally takes approximately 7 to 14 business days. Upon shipment of your order, we will send you an email notification containing a tracking number.
Shipping Fee: For orders totaling less than 69,ashippingfeeof6.99 will be charged for all countries. Orders totaling $69 or more qualify for free shipping.
Delivery
Please Note: The total time from order placement to receipt is the sum of the processing time and shipping time. For instance, if you order a plush toy, it will require 1-2 business days for processing followed by 7-14 business days for shipping. Therefore, you can anticipate receiving your order within 8-16 business days for all countries.
Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address of your order contains “PO Box,” the system will review and make a judgment based on the delivery logistics you’ve chosen. If the selected logistics method cannot deliver to an address containing “PO Box,” the system will flag the order as abnormal, and our customer service staff will notify you to either modify the address or cancel the order.
Track Order Status
You can easily track the status of your order. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the tracking number. You should be able to see updates within 72 hours of receiving this email.
To track your order, simply click on “Track Order” for the latest information. If there are no updates, feel free to send us an email to inquire about the details.
Causes of Delay
Tracking updates may be delayed in the event of force majeure circumstances, such as:
- Adverse weather conditions (heavy rain, tornadoes, floods, earthquakes, etc.)
- Local disruptions including strikes, statutory holidays, major international conferences, etc.
- Shortages of flights and personnel during peak seasons, along with other local factors.
Contact Information
If you have any queries or concerns, please don’t hesitate to reach out to us.
- Address: ROOM 5065 FLOOR 5 YAU LEE CENTRE 45 HOI YUEN ROAD KWUN TONG KL HONGKONG
- Phone: +852 85486445
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00-17:00 (UTC+8)
On business days, we aim to respond to your inquiries within 24 hours.