Payment – Related Questions
Q: What payment methods do you accept?
A: We accept a variety of credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support Apple Pay. All you need to do is enter your card details at the checkout, and your payment will be processed securely.
Size – Related Questions
Q: How do I know what size of plush toy to order?
A: We strongly recommend checking the size chart provided on each product page. This chart will give you detailed information about the dimensions of the plush toy, helping you make an informed decision. If you still have questions or need further assistance, feel free to email us at [email protected].
Order – Cancellation Questions
Q: Can I cancel my order?
A: Yes, you can. If you cancel your order before the plush toy is shipped, you are eligible for a full refund. However, once the order has been dispatched, we won’t be able to accept the cancellation.
Order – Modification Questions
Q: Can I change my order after I place it?
A: If you wish to make any changes to your order, please contact our customer service team as soon as possible at [email protected]. We’ll do our best to accommodate your request. However, if the order has already been shipped, it cannot be modified.
Delivery – Time Questions
Q: How long will it take for my plush toy order to arrive?
A: The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For plush toys, it usually takes 1 – 2 business days to process the order. After that, the shipping time can range from 7 – 14 business days, depending on your location. So, in general, you can expect to receive your plush toy within 8 – 16 business days.
Order – Tracking Questions
Q: Can I track my order?
A: Absolutely! Once your order is shipped, you will receive an email containing a tracking number. You can use this number to track the progress of your package and know exactly when it will arrive.
Return – Related Questions
Q: Can I return my plush toy if I am not satisfied with it?
A: Yes, we accept returns within 30 days of the date of purchase. The plush toy must be in its original condition, with all labels attached. If the return is due to our responsibility (such as a defective product or incorrect delivery), we will reimburse you for the shipping costs. However, if the return is due to your personal reasons (like a change of mind), we will not cover the shipping costs. For further assistance with returns, you can email us at [email protected].
Refund – Time Questions
Q: How long does it take for a refund to be reflected in my account?
A: Once we receive the returned plush toy, it may take up to 7 business days to process the refund and have it reflected in your account. This is because different payment providers have varying processing times.
If you have any more queries, please don’t hesitate to contact us.
- Address: ROOM 5065 FLOOR 5 YAU LEE CENTRE 45 HOI YUEN ROAD KWUN TONG KL HONGKONG
- TEL: +852 85486445
- Email: [email protected]
- Working Time: Monday – Friday, 08:00 – 17:00 (UTC+8)
On business days, we aim to respond to you within 24 hours.