We offer a variety of convenient and secure payment options for your plush toy purchases. The following credit cards are accepted: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we support Apple Pay for a seamless mobile payment experience. Simply enter your card details at checkout, and your payment will be processed securely.
What to Do If Your Payment Is Declined (Credit/Debit Card)
Place Your Order Again
If your payment is declined, you’ll need to place a new order. Unfortunately, we are unable to reinstate orders once a payment has been declined.
Conduct the Following Checks
To prevent your order from being declined when placing a new one, we recommend performing the following checks:
- Verify Card Details: Double-check that all the information on your card is accurate, including the expiry date.
- Enter Security Code Correctly: The security code is the three-digit number located on the back of your card. Ensure you enter it accurately.
- Contact Your Card Issuer: Sometimes, your card issuer may decline the payment without informing us of the reason. It’s advisable to check with them or contact your bank for clarification.
If you’ve verified all the above and are still experiencing issues, consider using another card or a different payment method.
Next Steps
- 3D Secure Declines: If your payment was declined via 3D Secure, you’ll need to contact your bank for further information.
- Error Messages: If you receive an error message, please provide us with as many details as possible, including the exact error message you received. We’ll work to resolve the issue promptly.
Security and Privacy
We prioritize the security and privacy of your payment information. Our website employs advanced encryption to securely process your payment details. Furthermore, we adhere to PCI-DSS standards to ensure your data is protected while you shop for plush toys.
We also take fraud prevention seriously. All credit and debit card transactions are subject to validation and authorization by both us and the card issuer. To enhance security during online payments, you may encounter 3D Secure security measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or engaging in additional authentication methods such as fingerprint scanning or two-factor authentication. For more information regarding authentication, please consult your card-issuing bank.
Order Confirmation
Once your payment is successfully completed, you will receive an order confirmation email. If it doesn’t appear in your inbox, please check your spam or junk folder.
Contact Information
If you have any queries or concerns, please don’t hesitate to get in touch with us.
- Address: ROOM 5065 FLOOR 5 YAU LEE CENTRE 45 HOI YUEN ROAD KWUN TONG KL HONGKONG
- Phone: +852 85486445
- Email: [email protected]
- Working Hours: Monday – Friday, 08:00-17:00 (UTC+8)
On business days, we aim to respond to your inquiries within 24 hours.